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Frequently Asked Questions
Orders
Sizing details are available on each product page. CUUTTI clothes are made to be flexible and stretchy, allowing them to grow with your baby and last longer. Choose the size that matches your child's height. We follow industry standards for baby clothing sizing, so the size your baby usually wears should fit well. If you’re uncertain between two sizes, we suggest going with the larger option.
If you have any further questions, don’t hesitate to reach out to our customer care team at contact@cuutti.com.
The CUUTTI waterproof SNAP-ON bib attaches to all CUUTTI baby onesies and bodysuits available in our store. However, it is not intended for use with clothing from other brands or as a standalone item. The bib comes in one size, making it suitable for all CUUTTI bodysuits and onesies, regardless of their size.
To apply a discount code, simply enter the code in the designated field during the checkout process before completing your order. Make sure to click "Apply" to see the discount reflected in your total. If you encounter any issues, please double-check the code for accuracy and ensure it is still valid.
Please note that only one discount code can be used per purchase.
Yes, VAT is included in all our prices.
We understand the importance of your personal data and handle it with the utmost care and security. You can trust that your information is safe with us, as we strictly adhere to all relevant laws and regulations.
For a detailed overview of our data handling practices, please review our complete privacy statement here. Your privacy is our priority.
Yes, our products come with a six-month warranty that covers any defects. We aim to resolve any issues to help your products last longer. If a product can’t be repaired, we will talk with you to find the best solution. If you have any questions or concerns about the warranty, please contact us at contact@cuutti.com.
To cancel your order, please contact our customer service at contact@cuutti.com. It’s best to reach out to us as soon as possible to avoid processing and shipping before the cancellation. Once the order is processed, it can no longer be canceled.
Shipping
We currently ship to Finland, Sweden, Denmark, Estonia, Latvia, Lithuania, Germany, and Poland.
If your country is not listed, we’re sorry, but we don’t offer shipping there right now. However, we’re working to expand our shipping options in the future.
We offer free delivery for orders of €100 or more when you choose delivery to a pick-up point. This offer is available in all markets we currently ship to, including Finland, Sweden, Denmark, Estonia, Latvia, Lithuania, Germany, and Poland.
Please note that to qualify for free shipping, your order total must exceed €100 after any discount codes are applied.
Shipping fees are calculated automatically during the checkout process based on your address and the selected shipping method. For more details about shipping options and pricing, please refer to our Shipping Policy page.
Estimated delivery times vary depending on your location and the shipping method chosen. Generally, deliveries within Finland take 1–3 business days, while international deliveries may take 3–7 business days.
CUUTTI is not responsible for any delays caused by the courier or shipping service.
Absolutely! Once your order leaves our warehouse, you'll get an email with a tracking code.
Unfortunately, we do not offer the option to pick up your package from our warehouse.
Returns and exhanges
Don't worry, we're here to help you. Please contact our customer support team at contact@cuutti.com and include a photo of the damaged or incorrect item along with your order number. We'll assist you in resolving the issue promptly.
For more information, please check our return and refund policy.
Of course! If you’d like to return or exchange a product, please email us at contact@cuutti.com. Please note that return postage costs are not covered.
Ensure all items are in new, unused condition and in their original packaging when returning them. Items that don’t meet these criteria may be sent back to you. For more information, please check our return and refund policy.
Unfortunately, we do not provide direct product exchanges. You can return the items using our general instructions and then place a new order for the size or item you want.
Absolutely! Our return policies apply equally to both regular-priced and discounted items.
Gifting
Unfortunately, we do not have gift cards available at this time.
Payments
We offer several payment options, including Visa, Mastercard, Maestro, Shop Pay, Apple Pay, and Google Pay. During the checkout process, the available options for your country will be listed for you to choose from.
Yes, payments are processed through trusted third-party providers like Visa, Mastercard, and Apple Pay, ensuring a safe and secure transaction experience.